Yelp’s Q1 earnings showed flat revenue growth and other marginal gains, but it beat estimates given a challenged SMB macroeconomic environment. Its earnings also tell a compelling story about non-advertising revenues and – like several others we’ve been watching – revenue diversification.
The holy grail of SMB SaaS is to be an all-in-one (AIO) provider. Spanning several SMB functions – from marketing to operations – AIO providers can gain ARPU and lower churn. The latter happens as they’re embedded deep into critical operations such as payroll and point-of-sale payments.
Yelp this week announced its Spring product release. This comes every year with a treasure trove of updates across Yelp’s products and functions. This year’s theme is unsurprisingly AI – including user-facing features to find local businesses, and SMB-facing features for automated task completion.
Amidst all the AI excitement, one reality check we continue to raise is how the technology is held back by trust issues. Yes, AI is effective and impressive… but that doesn’t mean much if users don’t trust it en masse. These AI trust issues were quantified this week by a new study from Yelp.
AI continues to morph into new forms and flavors as the enterprise software world figures out where it sticks. SMB SaaS is a subset or microcosm of that equation as AI is being applied to everything from email marketing to SEO gruntwork. The latest trend we’ve encountered is automated lead response.
Yelp is expanding its push beyond marketing and deeper into SMB operations with the acquisition of AI-powered lead management platform Hatch. The $300 million deal strengthens Yelp’s ability to help local service businesses convert leads, automate customer communications, and reclaim time through AI-driven workflows—signaling a continued shift toward operational SaaS for SMBs
Yelp is out with its annual Fall Product Release, and it’s a doozy. The wide-ranging feature blitz is heavy on AI (as expected), including Menu Vision, Yelp Host, Yelp Receptionist, natural language search and updates to Yelp Assistant. This follows the cadence of Yelp’s big bi-annual feature releases.
Yelp made a move this week that deepens its relationships with national brands – an area of development housed in its Yelp for Brands division. Specifically, it launched a toolkit for consumer-facing brands to more effectively market themselves in location-relevant ways, including local flair & flavors.
Yelp is back with its latest report, measuring the strength of various airport brands. Including staples like Hudson News and Starbucks, these are the brands that are often seen throughout airport terminals.
Yelp has announced its annual Spring product release. This is a mega drop of 15 new features and updates across Yelp. Highlights in this batch
Though the long tail of local mostly consists of small businesses, there are several national brands in the mix. One advantage that these entities often
Today’s SMB continues to evolve, given several macro factors. How do today’s SMB profile and how does it differ from ten years ago? No one
Yelp yesterday announced Q4 and full-year 2024 earnings, including record net revenue and healthy income growth. Specifically, 2024 net revenue reached a record high of $1.41 billion. 2024 Net Income grew 34 percent to $133 million 2024, while adjusted EBITDA increased 8% to a record $358 million
Yelp’s annual Trust & Safety report is out today. Every year, it reveals how Yelp’s local search and reviews engine works, including reliance on machine learning and human moderation to police deceptive reviews. As part of this exercise, it also quantifies its policy enforcement efforts around bad actors.
Yelp today launched its end-of-year update. And it’s heavy on AI. Specifically, the company is positioning large language models to better connect consumers and local businesses.
The role of the Shopping Mall – once a defining venue of American culture in the 80s and 90s – continues to transform. Despite the bloodletting of retailpocalypse, the shopping mall hasn’t gone away. But it has morphed considerably in both “form and function,” according to a new report from Yelp.
Here’s a quick look at the top stories in Local, Yext AI insight with CEO Mike Walrath, TikTok comes for Google, Publicis beefs up attribution
Home services are on a roll. This is according to Yelp’s State of Services report, which launched today to track health and activity in local services, as seen on Yelp.
Here’s a quick look at the top stories in Local, Yext announces Yext Social, Gannett’s LocaliQ raises game with Yelp Ads, Foursquare releases Sales Impact
Here’s a quick look at the top stories in Local, Walmart+ collaborates with Burger King, Yelp Antitrust Lawsuit with Google, Openmart tackles SMB SaaS challenges,
