Vendasta this week launched its latest AI employee, a CRM agent. Joining its AI employees that handle reception, inbound leads, and marketing tasks, the new agent is purpose-built to offload the always-onerous tasks of recording and gaining insights from customer and prospect interactions.
Last month we wrote a bit skeptically about the possibility of Google’s parent company Alphabet acquiring the digital marketing/CRM software company HubSpot. Reporting this week
Wishpond, a Vancouver-based digital marketing platform targeting SMBs, has made an acquisition designed to enhance its product offering. The company announced this week it has
One of the ongoing reminders for the opportunity and headroom in SMB SaaS — beyond the sheer size of the market — is how far behind many SMBs are. We examine the latest HBR study that dives in.
Salesforce has launched a content program. Known as Salesforce +, it’s as a sort of Netflix for business content including educational resources for salesforce customers to be more effective with its products. We examine strategic implications
Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.
Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.
Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.
Localogy’s fourth wave of its 2020 Modern Commerce Monitor™ spotlights the current impact and continued transformation driven by COVID. Highlights from the report reveal 55%
We saw the news this week that the sales enablement platform SalesLoft has raised $70 million, giving it a $600 million valuation. The D round
Next week at LSA 19 in beautiful Dana Point, CA (which will be a nice respite for a polar vortex victim like me), I’ll be running
Several topics and themes have been persistent during the course of producing the Tech Adoption Index program for the LSA, as well as the Above
Gene Marks is a dynamo. Every morning he gets up at 5:00 to write on small businesses issues for Forbes, The Guardian, Inc., and other
In contrast to the morning sessions at this week’s Tech Adoption Summit in San Francisco, the afternoon sessions had a more “playbook” tone to them.
From news and commentary to stats and studies, we cover a variety of topics here on LSA Insider. Based on article views, shares and comments,
