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hubspot crm reputation
Benchmark Bytes

What Types of Digital Marketing Help Do SMBs Use?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

Generative AI

Meta and Snap Jump on the AI Chat Wagon

Snap and Meta both announced AI-fueled chat features this week. For Meta, that takes place within WhatsApp and Messenger. For Snap, it involves a new chatbot altogether. We dive into both.

TikTok
Pro Features

TikTok Adds Sound to the SMB Marketing Mix

The latest addition to TikTok’s SMB marketing mix is sound. Specifically, its new Sounds for Business program is a library of audio files that are available to SMBs to ease the process of content creation. We examine drivers & dynamics.

How Engaged are SMBs After Purchasing SaaS?
Benchmark Bytes

To What Degree Do SMBs Adopt Digital Marketing Software?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

Stripe Tap-to-Pay
Payments

Stripe Brings Tap-to-Pay to Android Devices

Previously the first payment gateway to power Apple’s Tap-to-Pay function, Stripe is now repeating the role in the Android universe. Any SMB that uses Stripe Terminal can now accept payments on an NFC-enabled Android device. 

Pro Features

Subscriptions Take the Revenue Diversification Lead

Subscription revenue seems to be the new shiny thing in the tech and media worlds. This trend reached critical mass this week when Meta revealed that it will follow Twitter Blue’s footsteps with a paid tier for users to authenticate their profiles. We examine the landscape.

Pinterest
eCommerce

Pinterest is Intent on Making Everything Shoppable

Pinterest has always been advantaged by context and user intent. By cultivating shopping and product discovery, it set itself up to monetize in natural ways. And it has slowly leaned into that over the past few years. We examine its latest moves.

Pro Features

Yelp Study Confirms Pandemic Exodus

One of the common talking points when it comes to the pandemic’s impact on US culture is how remote work “new normals” empowered individuals to

artificial intelligence

Yext Launches GPT-3 Based Conversational AI

Taking inspiration from Chat GPT, Yext has launched an AI-powered chatbot. Known as Yext Chat, it lets enterprises integrate a chat function on their web properties for a variety of customer service use cases. 

smb ecommerce
Benchmark Bytes

What Flavors of eCommerce Resonate Most with SMBs?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

Google AI
Pro Features

Google Reminds Us It’s Primed for AI

In all the excitement around generative and conversational AI, the online punching bag seems to be Google. But the company may actually be best positioned for any AI, given the knowledge graph it’s been building for almost 25 years. We examine the evidence.

SMB SaaS Survey
Benchmark Bytes

How are SMBs Adopting and Integrating eCommerce?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

Snapchat+
Pro Features

Snap Validates a User-Pay Model

In Snap’s Q4 results, one nugget buried in the earnings call caught our attention: the continued ramping growth of Snapchat+.  It has reached two million users, up from one million in August and zero in June. We unpack strategic takeaways.

Pro Features

Yelp Exposes Investment in Platform Trust & Safety

In an ongoing effort to provide more transparency on how its local search and reviews engine works, Yelp has released its latest Trust & Safety report. It details how the company uses machine learning and human moderation to quell deceptive content

Pro Features

Will Drive-Up-Only Grocery Stores Be a Thing?

The latest trend in logistics and yield optimization in retail has emerged: Drive-up-only grocery stores. This takes the curbside pickup option that inflected during the pandemic, and makes it the only option. We examine the latest attempt at this model.