artificial intelligence

Nuance Accelerates Microsoft’s Voice & AI Efforts

Nuance helps Microsoft advance its voice and AI efforts, and gives it a more substantial foothold in healthcare. In both cases, it’s about accelerating Microsoft’s ambitions which often requires buying rather than building. 


Amazon Passes 10% of U.S. Digital Ad Spend

Look out Google and Facebook… Amazon has its eyes on your lunch. Amazon continues to pose a threat as a “duopoly” killer, the latest evidence coming from its 10 percent of U.S. digital ad spend. We examine.


GoDaddy Goes Deeper with Instagram

GoDaddy just made it easier to manage Instagram campaigns. Its direct integration lets SMBs post directly to Instagram from their GoDaddy dashboard — engendering one-stop convenience. 


Amazon: The New King of Apparel Sales

We continue to see signals for e-commerce’s rise. The latest milestone is that Amazon has unseated Walmart as the leading U.S. retailer for apparel sales. This has key implications for large and small businesses.  


eCommerce: Coming To a Tweet Near You

A new experimental tweet format will be purpose-built for shopping, including links to product pages or Shopify stores. The layout include product name, merchant name, and pricing. We unpack the strategic implications.


Microsoft Enters the Website-Builder Biz

Microsoft has officially entered the website-builder competitive fray. Last week, it announced a new suite of free tools designed for SMBs to get a website up and running quickly. We break down the strategic implications.


Will ‘Showrooming’ Define Retail’s Next Era?

If eCommerce continues to siphon off a large portion of retail spending in a post-Covid world, can physical stores can reposition themselves in that value chain? Can they become brand experience hubs? We examine

Pro Features

Video Vault: Breaking Down Aggregation Theory

What is aggregation theory? You may already know the term or have heard it mentioned. Still, it’s one of the most under-exposed phenomena in an otherwise buzzword-happy business environment. We break it down.

Location Intelligence

Apple & Google Crack Down on Location Data

The world of mobile location tracking saw a big development this week when Apple and Google issued moratoriums on data from X-Mode. They’ve communicated to developers to remove X-Mode trackers in their apps. We examine.


WhatsApp ‘Carts’ Signal Path to Monetization

Facebook took a step towards making WhatsApp more of an eCommerce play this week by adding “Carts.” This makes it easier for users to “shop” in a traditional eCommerce way, including buying several items. We examine strategic implications.