Customer Experience Archives

BirdEye

Birdyeye Appointments Helps Dentists Digitize

The Customer Experience platform Birdeye has taken another step toward enabling small businesses to deliver the digital-first experience they demand, particularly in the wake of

Customer Experience

Rio SEO and Forsta Merge to Support Full Customer Journey

Rio SEO and Forsta have merged in a combination of complementary capabilities for helping brands do local marketing. This pairing creates a new entity that

Customer Experience

Report Shows Most Businesses Struggle with Hybrid CX

The way that businesses think about physical and virtual spaces was evolving long before Covid. But the pandemic has made the notion of a hybrid

Customer Experience

FreshLime Launches Tool to Make Field Reps’ Lives a Little Easier

Let’s be honest, the pandemic has made life easier for some of us. If you are an antisocial knowledge worker with no kids, Covid has

BirdEye

Birdeye Makes Payments Part of the Customer Journey

Customer experience platform Birdeye filled an important gap in its offering by launching Birdeye Payments. This is a new touchless payments platform, powered by Stripe,

Chatmeter

Chatmeter Report Shows Small Restaurant Brands Understand CX

Some restaurant brands get the whole customer experience thing better than others. Chatmeter, a customer experience platform for multi-location brands, has just released a report,

Customer Experience

Leadferno Looks to Make Modern Communication Easy for SMBs

Leadferno … Last March, when we spoke with Aaron Weiche for a debrief on the process he went through in selling GatherUp to Traject, one

Customer Experience

Defining the Optimal Service Model for SMBs

Yesterday I joined Mono Solutions VP Matt Matergia on a Localogy webinar to address an important question for digital solutions providers. What is the ideal

BirdEye

Five Ways to Improve Your Customer Experience

Localogy Insider periodically invites specialists in fields relevant to our community to share an ExpertTake, practical advice on how to do the business of local

Customer Experience

Yext Answers Three UK’s Online CX Challenge

Three UK, a player in Britain’s competitive mobile telecom marketplace, has managed to dramatically improve its online customer service experience via its Yext partnership. Three

BirdEye

What is a Customer Experience Strategy?

According to Adobe’s digital trends report, customer experience, or CX, has been listed as the single most exciting opportunity for businesses in 2020. Why? When

BirdEye

What is an Omnichannel Customer Experience and Why Does it Matter?

Today’s customers are digitally savvy and have high expectations when it comes to customer experience. These expectations go beyond just an answer to a phone

BirdEye

Why is Customer Experience So Important to Growing SMB Revenue?

Localogy Insider invites experts in a field relevant to our community to share practical advice on how to do the business of local better. In

booking software

New Podcast: “Scheduling is like hosting,” featuring Aksh Gupta, Occasion

Occasion co-founder and CEO Aksh Gupta had the crowd leaning in this week at the LSA’s LOCALOGY ENGAGE: SaaS/SMB event in Washington, DC, when he

Above the Cloud

New Podcast: “Question Time with Tolithia”

This bonus episode of Above the Cloud is part of our continuing effort to leverage the amazing content generated at the November Tech Adoption Summit

Conferences

Conference Video: Building a Challenger Brand

One of the most popular sessions at last year’s Tech Adoption Summit event in San Francisco featured Tolithia Kornweibel, head of marketing at Gusto, giving a talk

Above the Cloud

Top Five “Above the Cloud” Podcasts of 2018

Back in mid-2018 we decided that the Tech Adoption Index program needed a forum for conversations with some of the most interesting and influential figures