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Alignable, net promoter scores, NPS, Research & Data, SMB

Alignable

Payment, Email, Digital Marketing Vendors Top Alignable’s Q2 SMB Trust Index

Today Alignable released results from its Q2 2016 SMB Trust Index. Using net promoter scores (NPS) among small and medium-sized business (SMBs) vendors as a

customer satisfaction

Study: Average Net Promoter Score for SMB Marketing Space Is 6

Word of mouth, both online and offline, fuels consumer buying and is by far the most trusted “marketing channel.” That’s equally true for small business