SMB SaaS Use and Purchase Trends During Covid-19, May 2020

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SMB SaaS Use and Purchase Trends During Covid-19, May 2020

The second set of data from Localogy’s Covid-focused slice of its Modern Commerce Monitor SMB survey, this report examines adoption and expansion of SMB SaaS products.

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Description

Date: May 2020

Length: 26 Pages

Composition: Charts and analysis (responses and trends from March-April 2020)

Charts included:

Technology adoption trends: U.S. current and future adoption rates, areas, churn, satisfaction, types of services used

Online service and tools: Time spent, benefits, use

Purchase trends: How and when SMBs purchase, pricing, freemiums, purchase experience, channels used to purchase, preferred providers and number of providers

Additional tech trends: business owner retirement, cryptocurrency usage, ecommerce, GMB (Google My Business) use and performance, scheduling and appointment tools, types of services used