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Customer Experience

Defining the Optimal Service Model for SMBs

Yesterday I joined Mono Solutions VP Matt Matergia on a Localogy webinar to address an important question for digital solutions providers. What is the ideal

Augmented reality

GameStop Gamifies Foot Traffic

Pokemon Go’s local advertising program lets businesses — SMB or otherwise — pay to designate their locations as gyms and Pokéstops. This can drive meaningful foot traffic, as Game Stop hopes in its latest campaign. What’s the lesson for SMBs?

Benchmark Bytes

Benchmark Bytes: What’s Missing From SMB Websites?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

Acquisitions

Lightspeed POS Is Dining on Its Rivals

Churchill once said, “Don’t let a crisis go to waste.” It’s a phrase that’s been dusted off in 2020. And the Canadian POS player Lightspeed

Benchmark Bytes

Benchmark Bytes: Which SMB Website Builders are Most Loved?

Benchmark Bytes is a series that examines Localogy’s original data on SMB tech deployment. Based on its recent Small Business Trends report, each installment drills down on a data excerpt and draws out meaning for Localogy Insider readers.

eCommerce

Chipotle Advances the Order-Ahead Era

As eCommerce continues to inflect, it’s not just about online shopping. It includes locally-fulfilled mobile ordering — everything from summoning an Uber to curbside pickup at Target, to mobile “order-ahead” ‘for QSR. We examine Chipotle’s latest play.

Data Scout

Has Grocery Shopping Transformed Permanently?

Given that it’s Thanksgiving week here in the U.S., we decided to revisit our eCommerce analysis but with a grocery spin. How has grocery fared in the past several months? And do shifting consumer patterns represent permanent new habits?

audience targeting

Foursquare Partners with Kochava for Deeper Audience Data

Foursquare is partnering with the Kochava Collective, the world’s largest independent mobile data marketplace. This will embolden Foursquare’s mission to enhance marketers’ first-party intelligence with real-world location data.

LocalAgency

Squarespace Goes All-In on Subscriptions

Squarespace now offers its website customers the ability to offer their audiences subscriptions to premium content. This can be everything from fitness classes to paid tiers of an online publication to any sort of “members area.”

Open sign
Benchmark Bytes

Shifts, Sentiments and Impact Felt by SMBs During COVID and Beyond

In our flagship State of SMB report, we track and trend the needs of small businesses as they navigate changing customer expectations, new technology, spending ability, and scaling their workforce, among other key operational and promotional activities.

LocalAgency

What Makes TikTok Go Tick, Tock?

In recent weeks and months, we’ve conducted multiple interviews with leaders from digital and social media agencies on a variety of topics. What is common

Privacy image
California Privacy Rights Act

California Privacy Rights Act Passes, Now What?

Somewhere within the election chaos, a key piece of legislation passed for the online advertising industry. The California Privacy Rights Act (CRPA) passed, which will impact eCommerce and other online segments.

Facebook

Facebook Unifies ‘Conversational Commerce’ for SMB Marketing

Facebook continues to add unifying features to its constellation of messaging apps. This will make it easier for businesses to manage and optimize their conversational-commerce campaigns — including down-market SMBs that Facebook continues to court.

Data Scout

How Much Will eCommerce Grow in FY 2020?

It’s no secret that eCommerce has exploded in 2020. But the question is, how much? Another important question is what can we expect in the looming holiday season? And what does it all mean for SMBs. We dive into the data.

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