Date: February 2021
Length: 35 Pages
Composition: Charts and analysis of SMB survey responses from Jan and February 2021.
Technology Adoption Trends– U.S. current and future adoption rates, areas, churn, satisfaction, types of services used
Online service and tools -Time spent, benefits, use
Purchase Trends– How and when SMBs purchase, pricing, freemiums, purchase experience, channels used to purchase, preferred providers and number of providers
Additional Tech Trends– Business owner retirement, cryptocurrency usage, ecommerce, GMB (Google My Business) use and performance, scheduling and appointment tools.