Almost 73% of consumers shop on more than one channel and a whopping 90% of them expect seamless, consistent experiences no matter which channel they
Consumers have high expectations and if your clients fail to meet them, they’ll quickly lose customers. In fact, after one negative interaction with a company,
84% of consumers value recommendations from friends and family over any other type of advertising. This emphasizes one of the most powerful truths in marketing:
In recent years, consumer behavior has dramatically shifted to a digital-first approach when engaging with businesses. At the forefront of this trend is an increased
Did you know that more than two-thirds of companies now compete primarily on the basis of customer experience? Helping your clients better understand their customers
Are you enabling your clients to be more customer-centric? Though most businesses would nod and say ‘yes’ the truth is only 14% of marketers can
According to Adobe’s digital trends report, customer experience, or CX, has been listed as the single most exciting opportunity for businesses in 2020. Why? When
Today’s customers are digitally savvy and have high expectations when it comes to customer experience. These expectations go beyond just an answer to a phone
Localogy Insider invites experts in a field relevant to our community to share practical advice on how to do the business of local better. In
