Study: 87% of Shoppers Begin the Purchase Process Online — Up from 71% in 2017

Although the popularity of shopping via digital channels has become increasingly popular, shopping in-store continues to be an important component of the purchase process. Consumers are still opting for in-store purchases over online, however, when repeat purchases are made, consumers tend to shift to the ease and convenience of online marketplaces (i.e. Amazon). A recent […]