Author Archive

A Broad View of Customer Experience

For a while now we’re all been hearing the drumbeat of how customer service is transitioning to customer experience. Underlying that shift is a bunch

Gleaning Green from Data Visualization

We noticed a couple of things worth bringing to your attention. First, we note that a company called Glean has raised a $7 million seed

Fountain Reinventing Hiring for the Modern Age

While the number of news articles about the “great resignation” has probably declined in the last couple of months, the implications and challenges for local,

Workplace Equity Startup Syndio Raises $50M

We last wrote about Seattle-based workplace equity startup Syndio back in January. We were intrigued then. And we’re even more intrigued. Workplace equity — and