Author Archive

Customer Experience

Softbank, Hard Cash and Warm HeartsĀ 

Looks like Goliath investor Softbank may place yet another huge bet on the WeWork. Softbank already put nearly $4.5B into the real estate play that


Square’s Mobile Payroll App = More Disruption?

Yesterday I saw a bunch of news alerts, emails and tweets regarding Square’s announcement extending its existing desktop small business payroll service to its mobile


What Metrics Drive SMB SaaS Companies?

The Tech Adoption Index team is on a journey to deliver insights that matter to the community we are building in the small-business software world.


Square Joins the Food Fight

There’s a powerful new entrant into the crowded restaurant technology field. Today, Square announced it will offer an entire restaurant management system called Square for