Apple Card Approval Process Raises the Bar on CX, Again

We recently offered our take on the introduction of the Apple credit card. Just the other day I decided to apply for the card, and the process was a bit mind-blowing. I wished I had timed the process, but it could not have taken more than 30 seconds. In half a minute I had my […]

Skating To Where the Puck Is Going

This is the latest in LSA’s Skate To Where the Puck is Going series. Running semi-weekly, it examines the moves and motivations of tech giants as leading indicators for where markets are moving. Check out the entire series here. What can we learn from the moves and motivations of tech giants? This is a thought […]