Why Local Listings Are a Critical Part of the Customer Experience

I like to write about real-world experiences because they help illustrate the abstract ideas we’re always discussing. Today’s example involves inaccurate location (inventory) data and the subsequent brand fallout. Here’s the setup: I’m having some rooms in my house painted. I needed to get a specific paint color number for the painter so he could […]

Henry Schein: First Dental, Now Dogs & Cats

Distribution companies are facing an existential crisis in the face of price and convenience driven competition from online competitors, notable Amazon. In order to have a chance at long-term survival, distributors are expanding their service offerings to diversity their sources of revenue and command more customer loyalty. We often use the dental and veterinary equipment […]